Terms and Conditions, Shipping & Returns
How to buy:
Please phone us on 01223 324222 or send us an email to firstname.lastname@example.org to request images and prices of a particular artist's work. We are more than happy to send you information and images of work that is available in the gallery. We can charge the amount to your card over the phone and post the item out to you (or to your friend’s address).
We are open 9am – 5.30pm Monday to Saturday and 11am – 5pm on Sundays and Bank Holidays. If we don’t answer the first time please do try again in 15mins, you will have just caught us at a busy moment in the gallery.
Commissions: we are in regular contact with all the artists whose work that we display in the gallery and can contact them on your behalf for information about commissions and special orders.
Reserving an item: you can reserve a piece of artwork by giving us a ring on 01223 324222, or email us at email@example.com. We'll keep your item aside for up to 2 days, however if you would like it to be reserved for longer you may pay a non-refundable 10% deposit over the phone and we will be happy to hold the item until you're ready to collect it in person.
Packaging & Breakages
We wrap each item very carefully. Any ceramic or glass items are wrapped in bubble wrap as well as any additional packaging such as polystyrene. We endeavour to reuse and recycle packaging materials wherever possible.
In the unlikely event that your order does arrive damaged or has a fault, please email us at firstname.lastname@example.org immediately, so that we can arrange an exchange. Please do not throw the item away. Keep it in its packaging and inform us of the problem within 7 days of receiving the goods, otherwise we cannot be held responsible for damage that has occured.
It can take up to 3 working days before your order is posted. If you need your order by a specific date please let us know.
We do not make a profit on postage costs; we simply charge you what it costs to send the work to you. We aim to use as much recycled material as possible in our packaging.
If you are not in to take delivery of your parcel, it is your responsibility to arrange a redelivery with the postal service used. If you do not arrange a redelivery or collect the parcel from the depot, and it is returned to cambridge contemporary crafts, then we will have to charge you to post it out to you again.
Orders are sent with Royal Mail first class and will take 3 - 7 working days to arrive once it has been sent. In rare cases it can take a bit longer, especially during busy times of year. If your order hasn't arrived within 10 days please get in touch.
International orders are sent with Royal Mail Airmail and will take between 5 - 14 days to reach you.
You, or the addressee, may be required to pay customs fees and their subsequent charges on receipt of your order anywhere outside of the UK. Please be aware that payment of these duties is your responsibility. There could also be a delay while the item is held in customs. Unfortunately we have no control over this, and cannot supply any details why or for how long your parcel may be delayed.